Privacy Policy

Last updated: July 2026

This Privacy Policy explains how Siberian Larch Australia (“we”, “us”, “our”) collects, uses and protects your information when you use this website or contact us for a wholesale quote. We handle personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Information we collect

We only collect information you choose to give us, or that is needed to run the website:

Enquiry details — when you use our trade enquiry form or email us, we collect your company name, contact name, phone number, email address, state, and the project details you provide (product, quantity, estimated monthly usage, delivery location and any message).
Basic technical data — like most websites, our host may record standard information such as your browser type, device and approximate location for security and performance. We do not use this to identify you personally.

How we use your information

We use your information solely to:

Prepare and send you a wholesale quote and respond to your enquiry;
Assess and administer trade account applications;
Arrange supply, delivery and container orders;
Keep records of orders and communications; and
Improve our products, service and website.

We do not sell or rent your personal information to anyone.

We only share your details where necessary to fulfil your order — for example with freight, logistics or delivery partners — and where required by law. Any third party we work with is expected to keep your information secure.

Data retention

We keep enquiry and order information only as long as needed to serve you and meet our legal and tax obligations, after which it is deleted or anonymised.

Your rights

Under the Australian Privacy Principles you may ask to see the personal information we hold about you, request that we correct it, or make a complaint about how we have handled it. To make a request, contact us using the details below.

Contact us

Siberian Larch Australia